{
  "title": "Designing an AI Assistant: What Level of Autonomy Should You Target?",
  "url": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-neuchatel-en",
  "language": "en",
  "datePublished": "2026-10-07",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "184 route de Saint-Julien, 1228 Plan-les-Ouates, Suisse"
  },
  "summary": "A classic model from human factors research provides a decision framework for determining what to delegate to an agent — and what to retain.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "A Delegation Scale",
      "point": "Raja Parasuraman, Thomas Sheridan and Christopher Wickens (2000, IEEE Transactions on Systems, Man, and Cybernetics) proposed a ten-level scale, ranging from minimal assistance to full autonomy, applied to four functions: acquire information, analyze it, decide, act."
    },
    {
      "heading": "The Right Level Depends on the Consequences",
      "point": "The authors emphasize that the appropriate level varies depending on task criticality: the more costly or irreversible an error, the more decision-making and action must remain under direct human control."
    },
    {
      "heading": "What This Changes for a No-Code Agent",
      "point": "An assistant configured by a non-technical colleague inherits the same trade-offs."
    },
    {
      "heading": "The Limits of Enthusiastic Prototypes",
      "point": "A prototype that 'works' in a demonstration has not yet encountered edge cases."
    },
    {
      "heading": "A Practical Implication, Verifiable in Geneva",
      "point": "In a team spanning microtechnology, watchmaking and applied research laboratories, describe the first agent on a one-page sheet: mission, authorized sources, autonomy level per function, person who validates before sending."
    }
  ],
  "sources": [
    {
      "authors": "Wickens",
      "year": "2000",
      "source": "IEEE Transactions on Systems, Man, and Cybernetics"
    }
  ],
  "wordCount": 259,
  "image": "https://shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Neuchatel-agents-ia-niveaux-automatisation-neuchatel-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-neuchatel",
    "en": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-neuchatel-en",
    "de": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-neuchatel-de",
    "it": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-neuchatel-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-assistants-agents-ia-neuchatel",
    "city": "https://shr.swiss/formations-ville/neuchatel",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}