{
  "title": "Designing an AI Assistant: What Level of Autonomy Should You Aim For?",
  "url": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-sion-en",
  "language": "en",
  "datePublished": "2026-10-09",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "184 route de Saint-Julien, 1228 Plan-les-Ouates, Suisse"
  },
  "summary": "A classical model from human factors research helps decide what to delegate to an agent — and what to keep.",
  "section": "Research",
  "topic": "Building AI Assistants and Agents Without Coding",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "A Delegation Scale",
      "point": "Raja Parasuraman, Thomas Sheridan and Christopher Wickens (2000, IEEE Transactions on Systems, Man, and Cybernetics) proposed a ten-level scale, ranging from minimal assistance to full autonomy, applied to four functions: acquiring information, analyzing it, deciding, acting."
    },
    {
      "heading": "The Right Level Depends on Consequences",
      "point": "The authors emphasize that the appropriate level varies according to task criticality: the more costly or irreversible an error, the more decision and action must remain under direct human control."
    },
    {
      "heading": "What This Changes for a No-Code Agent",
      "point": "An assistant configured by a non-technical collaborator inherits the same trade-offs."
    },
    {
      "heading": "The Limitation of Enthusiastic Prototypes",
      "point": "A prototype that 'works' in demonstration has not yet encountered edge cases."
    },
    {
      "heading": "A Practical Implication, Verifiable in Geneva",
      "point": "In a team spanning hydroelectric energy, healthcare, viticulture and alpine tourism, describe the first agent on a one-page sheet: mission, authorized sources, autonomy level per function, person who validates before sending."
    }
  ],
  "sources": [
    {
      "authors": "Wickens",
      "year": "2000",
      "source": "IEEE Transactions on Systems, Man, and Cybernetics"
    }
  ],
  "wordCount": 258,
  "image": "https://shr.swiss/img/blog-Training-Building-AI-Assistants-And-Agents-Without-Coding-Sion-agents-ia-niveaux-automatisation-sion-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-sion",
    "en": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-sion-en",
    "de": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-sion-de",
    "it": "https://shr.swiss/blog/agents-ia-niveaux-automatisation-sion-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-assistants-agents-ia-sion",
    "city": "https://shr.swiss/formations-ville/sion",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}