{
  "title": "Train-the-trainer in the canton of Zurich: how can understanding be checked when nobody asks a question?",
  "url": "https://shr.swiss/blog/formation-de-formateurs-canton-zurich-verifier-comprehension-au-dela-du-silence-en",
  "language": "en",
  "datePublished": "2026-07-16",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "In training delivered in English, an absence of questions does not establish understanding. Distinguishing freedom to speak from mastery of the content helps trainers design better checks.",
  "section": "Research",
  "topic": "Train the Trainer",
  "place": {
    "name": "Zurich",
    "region": "Zurich",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes: speaking up involves risk",
      "point": "Amy Edmondson (1999, Administrative Science Quarterly) identifies an association between team psychological safety and learning behaviours, including seeking feedback and discussing mistakes."
    },
    {
      "heading": "A second mechanism: ask for recall rather than agreement",
      "point": "Henry L."
    },
    {
      "heading": "The premature conclusion: anonymous answers would be enough",
      "point": "An anonymous answer may reduce personal exposure, but it guarantees neither psychological safety nor understanding."
    },
    {
      "heading": "The limits of the evidence and of common practice",
      "point": "The psychological safety study concerns work teams, rather than a trial comparing multilingual training formats."
    },
    {
      "heading": "A practical check in Zurich",
      "point": "Within the train-the-trainer programme, a hypothetical exercise could be set at an insurance group’s Zurich headquarters: delivering a training segment in English to an international team."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Karpicke",
      "year": "2006",
      "source": "Psychological Science"
    }
  ],
  "wordCount": 412,
  "image": "https://shr.swiss/img/blog-Training-Train-The-Trainer-Zurich-formation-de-formateurs-canton-zurich-verifier-comprehension-au-dela-du-silence-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/formation-de-formateurs-canton-zurich-verifier-comprehension-au-dela-du-silence",
    "en": "https://shr.swiss/blog/formation-de-formateurs-canton-zurich-verifier-comprehension-au-dela-du-silence-en",
    "de": "https://shr.swiss/blog/formation-de-formateurs-canton-zurich-verifier-comprehension-au-dela-du-silence-de",
    "it": "https://shr.swiss/blog/formation-de-formateurs-canton-zurich-verifier-comprehension-au-dela-du-silence-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-formation-de-formateurs-zurich",
    "city": "https://shr.swiss/formations-ville/zurich",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}