{
  "title": "Management Training in Le Locle: What Is the Cost of Feigning Calm?",
  "url": "https://shr.swiss/blog/formation-management-le-locle-travail-emotionnel-en",
  "language": "en",
  "datePublished": "2026-08-19",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "184 route de Saint-Julien, 1228 Plan-les-Ouates, Suisse"
  },
  "summary": "What is the cost of feigning calm? What research shows, its limitations, and a testable practice for managers in Le Locle.",
  "section": "Research",
  "topic": "Emotional Intelligence",
  "place": {
    "name": "Le Locle",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the Research Establishes",
      "point": "Alicia Grandey (2000, Journal of Occupational Health Psychology) distinguishes surface acting, which is more exhausting, from deep acting.."
    },
    {
      "heading": "The Limitations of the Evidence",
      "point": "A conceptual model, partially confirmed by subsequent studies.."
    },
    {
      "heading": "What This Means for a Team Leader",
      "point": "Research does not provide a recipe: it indicates where to focus attention."
    },
    {
      "heading": "A Practical Implication That Can Be Tested in Le Locle",
      "point": "In a production team in Le Locle, set aside time for discussion after tense customer calls rather than demanding constant calm."
    }
  ],
  "sources": [
    {
      "authors": "Grandey",
      "year": "2000",
      "source": "Journal of Occupational Health Psychology"
    }
  ],
  "wordCount": 176,
  "image": "https://shr.swiss/img/blog-Training-Emotional-Intelligence-Le-Locle-formation-management-le-locle-travail-emotionnel-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/formation-management-le-locle-travail-emotionnel",
    "en": "https://shr.swiss/blog/formation-management-le-locle-travail-emotionnel-en",
    "de": "https://shr.swiss/blog/formation-management-le-locle-travail-emotionnel-de",
    "it": "https://shr.swiss/blog/formation-management-le-locle-travail-emotionnel-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-intelligence-emotionnelle-le-locle",
    "city": "https://shr.swiss/formations-ville/le-locle",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}