{
  "title": "Crisis management in the canton of Basel-Stadt: how can teams prepare cover for an unavailable expert?",
  "url": "https://shr.swiss/blog/gestion-de-crise-bale-ville-remplacer-expert-indisponible-en",
  "language": "en",
  "datePublished": "2026-07-10",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "Esplanade de Pont-Rouge 9A, 1212 Lancy, Suisse"
  },
  "summary": "Expertise held within a company is not necessarily accessible during a crisis. Research on transactive memory helps examine this vulnerability without confusing a skills directory with the ability to provide effective cover.",
  "section": "Research",
  "topic": "Crisis Management",
  "place": {
    "name": "Basel",
    "region": "Bâle-Ville",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes",
      "point": "Diane Wei Liang, Richard L."
    },
    {
      "heading": "The mechanism: recognising usable expertise",
      "point": "Kyle Lewis (2003, Journal of Applied Psychology) developed and validated a measure of transactive memory in work teams."
    },
    {
      "heading": "The hasty conclusion: naming a deputy is enough",
      "point": "One might conclude that assigning a deputy to each critical expert is sufficient."
    },
    {
      "heading": "The limits of the evidence and of expertise maps",
      "point": "These studies do not demonstrate that mapping expertise reduces the consequences of a pharmaceutical or logistics crisis in Basel."
    },
    {
      "heading": "A practical check in Basel",
      "point": "To explore this question within SHR’s “[Crisis Management](/formation-gestion-de-crise-bale)” programme, a hypothetical exercise in Basel could simulate a disruption to a Rhine shipment of materials for an international R&D team, with the usual expert declared unavailable."
    }
  ],
  "sources": [
    {
      "authors": "Argote",
      "year": "1995",
      "source": "Personality and Social Psychology Bulletin"
    },
    {
      "authors": "Lewis",
      "year": "2003",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 446,
  "image": "https://shr.swiss/img/blog-Training-Crisis-Management-Basel-gestion-de-crise-bale-ville-remplacer-expert-indisponible-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/gestion-de-crise-bale-ville-remplacer-expert-indisponible",
    "en": "https://shr.swiss/blog/gestion-de-crise-bale-ville-remplacer-expert-indisponible-en",
    "de": "https://shr.swiss/blog/gestion-de-crise-bale-ville-remplacer-expert-indisponible-de",
    "it": "https://shr.swiss/blog/gestion-de-crise-bale-ville-remplacer-expert-indisponible-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-gestion-de-crise-bale",
    "city": "https://shr.swiss/formations-ville/bale",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}