{
  "title": "Crisis management in the canton of Neuchâtel: how can an incident review lead to a verified correction?",
  "url": "https://shr.swiss/blog/gestion-de-crise-neuchatel-transformer-retour-incident-en-correction-verifiee-en",
  "language": "en",
  "datePublished": "2026-06-24",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "184 route de Saint-Julien, 1228 Plan-les-Ouates, Suisse"
  },
  "summary": "After an industrial crisis, identifying a cause does not establish that a correction works. Learning from the event requires linking the discussion to an observable check.",
  "section": "Research",
  "topic": "Crisis Management",
  "place": {
    "name": "Neuchâtel",
    "region": "Neuchâtel",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes: making errors discussable",
      "point": "Amy Edmondson (1999, Administrative Science Quarterly) observes an association between psychological safety and learning behaviour in industrial work teams."
    },
    {
      "heading": "A second finding: examine what worked as well",
      "point": "Shmuel Ellis and Inbar Davidi (2005, Journal of Applied Psychology) study after-event reviews in a military training setting."
    },
    {
      "heading": "The premature conclusion: open discussion guarantees a correction",
      "point": "Greater openness does not establish that the diagnosis is correct or that the selected action will prevent recurrence."
    },
    {
      "heading": "The limits of the evidence and the written report",
      "point": "These studies do not directly demonstrate the effectiveness of a crisis-review protocol in Neuchâtel’s precision industries."
    },
    {
      "heading": "A practical check in Neuchâtel",
      "point": "For SHR’s [crisis management](/formation-gestion-de-crise-neuchatel) programme, a relevant exercise in Neuchâtel would simulate a review following the quarantine of a batch of precision components."
    }
  ],
  "sources": [
    {
      "authors": "Edmondson",
      "year": "1999",
      "source": "Administrative Science Quarterly"
    },
    {
      "authors": "Davidi",
      "year": "2005",
      "source": "Journal of Applied Psychology"
    }
  ],
  "wordCount": 397,
  "image": "https://shr.swiss/img/blog-Training-Crisis-Management-Neuchatel-gestion-de-crise-neuchatel-transformer-retour-incident-en-correction-verifiee-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/gestion-de-crise-neuchatel-transformer-retour-incident-en-correction-verifiee",
    "en": "https://shr.swiss/blog/gestion-de-crise-neuchatel-transformer-retour-incident-en-correction-verifiee-en",
    "de": "https://shr.swiss/blog/gestion-de-crise-neuchatel-transformer-retour-incident-en-correction-verifiee-de",
    "it": "https://shr.swiss/blog/gestion-de-crise-neuchatel-transformer-retour-incident-en-correction-verifiee-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-gestion-de-crise-neuchatel",
    "city": "https://shr.swiss/formations-ville/neuchatel",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}