{
  "title": "Emotional intelligence in the canton of Lucerne: can worry unrelated to a decision alter risk assessment?",
  "url": "https://shr.swiss/blog/lucerne-intelligence-emotionnelle-inquietude-decision-risque-en",
  "language": "en",
  "datePublished": "2026-06-15",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "184 route de Saint-Julien, 1228 Plan-les-Ouates, Suisse"
  },
  "summary": "An unpleasant emotion does not invariably make people more cautious. Distinguishing feelings from the evidence in a case may be more useful for decision-making than trying to remain impassive.",
  "section": "Research",
  "topic": "Emotional Intelligence",
  "place": {
    "name": "Lucerne",
    "region": "Lucerne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "What the literature establishes: negative emotions are not interchangeable",
      "point": "Jennifer S."
    },
    {
      "heading": "A mechanism: treating feelings as information about the decision",
      "point": "Norbert Schwarz and Gerald L."
    },
    {
      "heading": "The hasty conclusion: decisions should be emotion-free",
      "point": "These findings do not mean that worry is necessarily misleading or that a confident decision is necessarily unfounded."
    },
    {
      "heading": "The limits: findings that do not validate a decision-making method",
      "point": "These studies concern neither Lucerne businesses nor the effectiveness of emotional intelligence training."
    },
    {
      "heading": "A practical check in Lucerne",
      "point": "Consider a hypothetical example: at a family-run hotel in Lucerne, a manager must decide on an equipment purchase after handling a difficult complaint, with direct access to the owner-management."
    }
  ],
  "sources": [
    {
      "authors": "Keltner",
      "year": "2001",
      "source": "Journal of Personality and Social Psychology"
    },
    {
      "authors": "Clore",
      "year": "1983",
      "source": "Journal of Personality and Social Psychology"
    }
  ],
  "wordCount": 423,
  "image": "https://shr.swiss/img/blog-Training-Emotional-Intelligence-Lucerne-lucerne-intelligence-emotionnelle-inquietude-decision-risque-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/lucerne-intelligence-emotionnelle-inquietude-decision-risque",
    "en": "https://shr.swiss/blog/lucerne-intelligence-emotionnelle-inquietude-decision-risque-en",
    "de": "https://shr.swiss/blog/lucerne-intelligence-emotionnelle-inquietude-decision-risque-de",
    "it": "https://shr.swiss/blog/lucerne-intelligence-emotionnelle-inquietude-decision-risque-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-intelligence-emotionnelle-lucerne",
    "city": "https://shr.swiss/formations-ville/lucerne",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}