{
  "title": "Frontline management in the canton of Lucerne: how can managers clarify who takes over?",
  "url": "https://shr.swiss/blog/management-proximite-canton-lucerne-clarifier-responsabilites-en",
  "language": "en",
  "datePublished": "2026-06-19",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "184 route de Saint-Julien, 1228 Plan-les-Ouates, Suisse"
  },
  "summary": "Short decision-making chains do not guarantee clear responsibilities. Research suggests distinguishing useful flexibility from uncertainty about handovers between colleagues.",
  "section": "Research",
  "topic": "Frontline Management",
  "place": {
    "name": "Lucerne",
    "region": "Lucerne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "1. What the literature establishes",
      "point": "Travis C."
    },
    {
      "heading": "2. Two different problems",
      "point": "Susan E."
    },
    {
      "heading": "3. The hasty conclusion: formalise everything",
      "point": "It might seem that every activity therefore needs a detailed procedure and a single designated owner."
    },
    {
      "heading": "4. What the evidence does not settle",
      "point": "These reviews are not specific to Lucerne and bring together different occupational settings and measurement methods."
    },
    {
      "heading": "5. A practical check in Lucerne",
      "point": "Consider a hypothetical example in a family-run hotel in Lucerne: a guest request passes from reception to the next shift without explicit confirmation that someone has taken responsibility."
    }
  ],
  "sources": [
    {
      "authors": "Collins",
      "year": "2000",
      "source": "Journal of Management"
    },
    {
      "authors": "Schuler",
      "year": "1985",
      "source": "Organizational Behavior and Human Decision Processes"
    }
  ],
  "wordCount": 425,
  "image": "https://shr.swiss/img/blog-Training-Frontline-Management-Lucerne-management-proximite-canton-lucerne-clarifier-responsabilites-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/management-proximite-canton-lucerne-clarifier-responsabilites",
    "en": "https://shr.swiss/blog/management-proximite-canton-lucerne-clarifier-responsabilites-en",
    "de": "https://shr.swiss/blog/management-proximite-canton-lucerne-clarifier-responsabilites-de",
    "it": "https://shr.swiss/blog/management-proximite-canton-lucerne-clarifier-responsabilites-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-management-de-proximite-lucerne",
    "city": "https://shr.swiss/formations-ville/lucerne",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}