{
  "title": "Supervising AI-Assisted Work: What Automation Research Teaches Us",
  "url": "https://shr.swiss/blog/manager-supervision-ia-sion-en",
  "language": "en",
  "datePublished": "2026-09-25",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "184 route de Saint-Julien, 1228 Plan-les-Ouates, Suisse"
  },
  "summary": "Forty years of automation research describe a stable trap: the more reliable the tool, the less humans verify.",
  "section": "Research",
  "topic": "Managing in the Age of Artificial Intelligence",
  "place": {
    "name": "Sion",
    "region": "Valais",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "The Supervision Trap",
      "point": "Raja Parasuraman and Victor Riley (1997, Human Factors) formalized the concepts of use, misuse, and disuse of automation: a system that is reliable most of the time encourages users to stop verifying, and error occurs precisely on the day when the system makes a mistake."
    },
    {
      "heading": "Automation Surprises",
      "point": "Nadine Sarter, David Woods and Charles Billings (1997) described how operators lose track of what an automated system is doing and discover too late an unexpected mode of operation."
    },
    {
      "heading": "What This Changes for a Manager",
      "point": "This research concerns aviation and industrial systems, not language models."
    },
    {
      "heading": "The Limits of General Instructions",
      "point": "Asking everyone to «remain vigilant» amounts to entrusting verification to individual goodwill."
    },
    {
      "heading": "A Practical Implication, Verifiable in Sion",
      "point": "In a team spanning hydroelectric energy, healthcare, viticulture and alpine tourism, define for each type of AI-assisted deliverable an explicit control point — a figure, a source, a sensitive phrasing — verified by a person different from the author."
    }
  ],
  "sources": [
    {
      "authors": "Riley",
      "year": "1997",
      "source": "Human Factors"
    },
    {
      "authors": "Billings",
      "year": "1997"
    }
  ],
  "wordCount": 270,
  "image": "https://shr.swiss/img/blog-Training-Managing-In-The-Age-Of-Artificial-Intelligence-Sion-manager-supervision-ia-sion-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/manager-supervision-ia-sion",
    "en": "https://shr.swiss/blog/manager-supervision-ia-sion-en",
    "de": "https://shr.swiss/blog/manager-supervision-ia-sion-de",
    "it": "https://shr.swiss/blog/manager-supervision-ia-sion-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-manager-ere-ia-sion",
    "city": "https://shr.swiss/formations-ville/sion",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}