{
  "title": "Cross-training: must everyone learn their colleagues' jobs to coordinate better?",
  "url": "https://shr.swiss/blog/polyvalence-faut-il-former-chacun-au-travail-des-autres-en",
  "language": "en",
  "datePublished": "2026-05-27",
  "publisher": {
    "name": "SHR — Swiss Human Resources",
    "url": "https://shr.swiss",
    "address": "184 route de Saint-Julien, 1228 Plan-les-Ouates, Suisse"
  },
  "summary": "Understanding a colleague's work can support coordination without making roles interchangeable. Research suggests distinguishing targeted cross-training from universal versatility.",
  "section": "Research",
  "topic": "Team Performance",
  "place": {
    "name": "Lucerne",
    "region": "Lucerne",
    "country": "CH"
  },
  "keyPoints": [
    {
      "heading": "1. What the literature establishes",
      "point": "Michelle A."
    },
    {
      "heading": "2. Understanding dependencies rather than multiplying substitutes",
      "point": "Michelle A."
    },
    {
      "heading": "3. The hasty conclusion: make everyone interchangeable",
      "point": "It would be tempting to conclude that a team improves whenever everyone can do everything."
    },
    {
      "heading": "4. The limits of the evidence and current practice",
      "point": "Cross-training experiments use simulated tasks; they cannot establish an identical benefit across all occupations."
    },
    {
      "heading": "5. A practical check in Lucerne",
      "point": "In the canton of Lucerne, tourism, hospitality, regional financial services and industrial SMEs provide relevant settings for examining interfaces; in the many family-run businesses with short lines of communication, proximity does not guarantee understanding."
    }
  ],
  "sources": [
    {
      "authors": "Zaccaro",
      "year": "2002",
      "source": "Journal of Applied Psychology"
    },
    {
      "authors": "Zaccaro",
      "year": "2001",
      "source": "Academy of Management Review"
    }
  ],
  "wordCount": 406,
  "image": "https://shr.swiss/img/blog-Training-Team-Performance-Lucerne-polyvalence-faut-il-former-chacun-au-travail-des-autres-en.jpg?v=4",
  "translations": {
    "fr": "https://shr.swiss/blog/polyvalence-faut-il-former-chacun-au-travail-des-autres",
    "en": "https://shr.swiss/blog/polyvalence-faut-il-former-chacun-au-travail-des-autres-en",
    "de": "https://shr.swiss/blog/polyvalence-faut-il-former-chacun-au-travail-des-autres-de",
    "it": "https://shr.swiss/blog/polyvalence-faut-il-former-chacun-au-travail-des-autres-it"
  },
  "relatedPages": {
    "programme": "https://shr.swiss/formation-performance-equipe-lucerne",
    "city": "https://shr.swiss/formations-ville/lucerne",
    "blog": "https://shr.swiss/blog"
  },
  "citationPolicy": "Citation autorisée avec mention « SHR — Swiss Human Resources » et lien vers l'article."
}