Managing in the Age of Artificial Intelligence training in Sion · canton of ValaisSupervising AI-Assisted Work: What Automation Research Teaches Us
The manager reviewing a deliverable produced with AI does not face an unprecedented problem. Automation research has long described what happens to humans placed in supervision of a high-performing system.
The Supervision Trap
Raja Parasuraman and Victor Riley (1997, Human Factors) formalized the concepts of use, misuse, and disuse of automation: a system that is reliable most of the time encourages users to stop verifying, and error occurs precisely on the day when the system makes a mistake. Parasuraman & Riley, 1997
Automation Surprises
Nadine Sarter, David Woods and Charles Billings (1997) described how operators lose track of what an automated system is doing and discover too late an unexpected mode of operation. The problem stems less from competence than from the design of the human-machine interface.
What This Changes for a Manager
This research concerns aviation and industrial systems, not language models. But the mechanism — increasing trust, decreasing vigilance — is documented consistently enough to be taken seriously in the tertiary sector. (our executive and employee training programmes)
The Limits of General Instructions
Asking everyone to «remain vigilant» amounts to entrusting verification to individual goodwill. Under time pressure, it is the first thing sacrificed.
A Practical Implication, Verifiable in Sion
In a team spanning hydroelectric energy, healthcare, viticulture and alpine tourism, define for each type of AI-assisted deliverable an explicit control point — a figure, a source, a sensitive phrasing — verified by a person different from the author. Counting errors intercepted over a quarter indicates whether supervision actually exists. An AI Training in Sion helps build this supervision framework. To go further: explore the Managing in the Age of Artificial Intelligence training in Sion in the canton of Valais, or browse our executive and employee training programmes in Switzerland. AI training in the canton of Valais.
In pictures: Managing in the Age of Artificial Intelligence in Sion
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