SHR — Swiss Human Resources
Research 2026-02-06 Client Reception Lausanne

Client Reception training in Lausanne · canton of VaudCustomer satisfaction and NPS measurement

Contact us
Read in:FrançaisDeutschItaliano
Customer satisfaction and NPS measurement — SHR, Lausanne
Customer satisfaction and NPS measurement — SHR, Lausanne

Customer satisfaction and NPS measurement — what studies show, and what they don't.

The research

Study: Reichheld (2003, HBR)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Customer satisfaction and NPS measurement — SHR, Lausanne — Vaud
Customer satisfaction and NPS measurement — SHR, Lausanne — Vaud

Practical check in Lausanne

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Lausanne in the canton of Vaud, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Lausanne

Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — in practice
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — hands-on workshop
Client Reception training in Lausanne — on the ground
Client Reception training in Lausanne — on the ground

More articles on Client Reception training in Switzerland

Research · Neuchâtel
Smiling for real — in the canton of Neuchâtel
Research · Bern
Does the end of an interaction shape the memory? — in the canton of Bern
Research · Neuchâtel
Does a well-handled complaint build loyalty? — in the canton of Neuchâtel
Research · Bern
Does waiting feel longer than it is? — in the canton of Bern

Management and leadership in Lausanne: more articles

Research · The Art of Feedback
Feedback: why some comments improve performance and others degrade it
Research · Emotional Intelligence
Emotional intelligence: an overrated predictor?
Research · Psychosocial Risks
Too many demands, too few resources — in the canton of Vaud
Research · Leading AI Adoption in Your Team
AI adoption: why usefulness is not enough