SHR — Swiss Human Resources
Research 2026-02-11 Client Reception Neuchâtel

Client Reception training in NeuchâtelHandling difficult customers

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Handling difficult customers — SHR, Neuchâtel
Handling difficult customers — SHR, Neuchâtel

Handling difficult customers — what studies show, and what they don't.

The research

Study: Tax et al. (1998, J. Marketing)

The limit

Single context; replicate before generalising. (our executive and employee training programmes)

Handling difficult customers — SHR, Neuchâtel — Neuchâtel
Handling difficult customers — SHR, Neuchâtel — Neuchâtel

Practical check in Neuchâtel

Define one measurable indicator, test for a month, compare. To go further: explore the Client Reception training in Neuchâtel in the canton of Neuchâtel, or browse our executive and employee training programmes in Switzerland.

In pictures: Client Reception in Neuchâtel

Client Reception training in Neuchâtel — in practice
Client Reception training in Neuchâtel — in practice
Client Reception training in Neuchâtel — hands-on workshop
Client Reception training in Neuchâtel — hands-on workshop
Client Reception training in Neuchâtel — on the ground
Client Reception training in Neuchâtel — on the ground

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