AI on the Job training in Sion · canton of ValaisGenerative AI at work: who really gains in productivity?

Does generative AI software installed on every workstation produce the same effects everywhere? Two real-world studies provide a measured answer, one that is more nuanced than usual discourse.

Measured gains in real-world conditions

Erik Brynjolfsson, Danielle Li and Lindsey Raymond (2023, Quarterly Journal of Economics) tracked the deployment of a generative AI assistant among customer service advisors at a large company. Productivity increased by approximately 14% on average, with a notably stronger effect among the least experienced employees. Brynjolfsson, Li & Raymond, 2023

The effect on writing tasks

Shakked Noy and Whitney Zhang (2023, Science) measured in a controlled experiment that access to a generative model reduces the time spent drafting professional documents and improves their perceived quality, again especially for writers less at ease with writing. Noy & Zhang, 2023

What these results do not tell us

These studies focus on specific tasks — customer responses, short-form writing — not an entire job. They measure neither long-term quality nor effects on junior learning when they rely on the tool early on. (our executive and employee training programmes)

The limits of uniform deployment

If gains concentrate on certain profiles and certain tasks, an identical directive for all wastes potential where it exists and creates frustration where it does not. Task analysis precedes tool selection, not the reverse.

A practical implication, verifiable in {CITY}

In a team spanning hydroelectric energy, healthcare, viticulture and alpine tourism, identify for two weeks repetitive tasks with high writing components, then test the tool on one of them with a human checkpoint. Comparing time spent before and after provides a local measurement, without extrapolation. An AI Training in Sion can serve as a framework for this position-by-position assessment. To go further: explore the AI on the Job training in Sion in the canton of Valais, or browse our executive and employee training programmes in Switzerland. AI training in the canton of Valais.

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