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Filling an operations leadership role in hospitality, catering or a leisure facility: assessing resilience, service logic and people leadership separately.
Objectify a leadership or specialist decision when the HR department is small and the role sits directly beside management.
The canton of Lucerne combines tourism and hospitality, regional financial services and industrial SMEs, with a dense network of family firms. Many leadership roles sit in businesses of twenty to two hundred people where management is also operational. Seasonality, mountain regions and a strong association landscape shape the daily reality of leadership.
Most common working languages in the canton of Lucerne: German; in tourism businesses also English and French.
Filling an operations leadership role in hospitality, catering or a leisure facility: assessing resilience, service logic and people leadership separately.
Preparing succession in a family business in the canton of Lucerne and making the successor's gaps visible.
Filling an executive role internally in a regional bank or insurance firm when only two or three candidates are available.
We work in the cities below and cover the whole canton of Lucerne.
The same support, adapted to each canton's economic fabric.
An Assessment Lucerne run by SHR serves a decision first: hiring, promotion, succession or a development plan. Every Assessment Lucerne is built from the actual role, your culture and the local business context, not from a standard test battery.
Our Assessment Lucerne combines a structured interview, role-close exercises and, where relevant, validated psychometric questionnaires, so each competency is observed from several angles and the conclusions of the Assessment Lucerne are sturdier than a single interview.
Organisations that commission an Assessment Lucerne receive a reasoned report, a debrief for the decision-maker and individual feedback for the person assessed. A well-run Assessment Lucerne leaves something useful whatever the outcome.
The Assessment Lucerne can take place on your premises, at a neutral local venue or partly online. To organise an Assessment Lucerne, simply describe the role and timing and we will propose a suitable design.
A serious assessment does not start with a test but with a question: which decision is it meant to inform? Hiring, promotion, succession and development reviews call for different exercises and different reports, so every design starts from the actual role.
A conversation with leadership and HR to turn the role into four to six observable competencies, with examples of expected behaviour in your context rather than a generic framework.
Structured interviews on real past situations, work-sample exercises close to the role (in-tray, difficult conversation, board presentation) and, where justified, validated psychometric questionnaires. Each competency is observed through at least two methods.
Candidates are told how the day runs and how results will be used. Observations are rated independently, then compared in an integration session to limit halo effects and first-impression bias.
A written report and a debrief with the decision-maker, followed by individual feedback to the person assessed, who leaves with concrete development points whatever the decision.
It does not predict the future with certainty and does not replace your judgement: it reduces uncertainty on specific competencies. Nor is it a way to justify a decision already taken — if that is the request, we will say so in the first conversation.
Our designs follow international guidelines on assessment centres and test use: role-based competencies, multiple methods, trained assessors and informed candidates. Recent research on predictive validity confirms that structured interviews and work-sample exercises are among the most reliable methods. Personal data is handled under Switzerland’s revised Federal Act on Data Protection, in force since 1 September 2023.
Yes, in German or English — in tourism businesses with international staff, often in both languages.
Yes, across the canton, including Sursee, Willisau, Entlebuch and the outer regions; sessions take place at your premises.
Half a day to a full day of observation depending on the level of responsibility, then analysis and feedback. The written report is delivered within about a week.
In your team's working language: German; in tourism businesses also English and French are the most common in the canton of Lucerne. Italian is available on request.
Describe the situation in a few lines: we call you back to frame the request and propose a method suited to it.
SHR — Swiss Human Resources — Esplanade de Pont-Rouge 9A, 1212 Lancy (Genève), Suisse · Monday–Friday, 8am–6pm.