
Does investing in customer relationships pay? — in the canton of Ticino
Single context; replicate locally before generalising.
1830 articles drawn from our engagements in Geneva, Lausanne, Zurich, Bern, Basel, Lugano, Fribourg and Neuchâtel. Case studies, practical guides, 2026 trends.

Single context; replicate locally before generalising.

Shaul Oreg, Maria Vakola et Achilles Armenakis (2011, Journal of Applied Behavioral Science)

An anonymised engagement with a team based in Sion — starting point, programme deployed, six-month results.

Cultural and economic reading of executive leadership seen from Basel — local specifics and transferable lessons.

Single context; replicate locally before generalising.

Single context; replicate locally before generalising.

Single context; replicate locally before generalising.

Carsten De Dreu et Laurie Weingart (2003, Journal of Applied Psychology)

Concrete levers to advance team performance in Sion — proven methods, real cases, common mistakes.

An anonymised engagement with a team based in Basel — starting point, programme deployed, six-month results.

Single context; replicate locally before generalising.

Single context; replicate locally before generalising.

Gary Klein (2007, Harvard Business Review)

Concrete levers to advance executive leadership in Basel — proven methods, real cases, common mistakes.

Single context; replicate locally before generalising.

Single context; replicate locally before generalising.

Adam Galinsky et Thomas Mussweiler (2001, Journal of Personality and Social Psychology)

Raw observations from field engagements in Sion — what change leadership says, unfiltered, about an organisation's health.

Raw observations from field engagements in Bern — what executive leadership says, unfiltered, about an organisation's health.

Single context; replicate locally before generalising.

Single context; replicate locally before generalising.

Dana Joseph et Daniel Newman (2010, Journal of Applied Psychology)

An operational 90-day plan to anchor change leadership in a team or committee based in Sion.

An operational 90-day plan to anchor executive leadership in a team or committee based in Bern.