Research · Fribourg
Why we distrust algorithms
Single context; replicate before generalising.
2023-12-04Read
Blog & insights
Leadership, management and soft skills training in Switzerland
1828 articles drawn from our engagements in Geneva, Lausanne, Zurich, Bern, Basel, Lugano, Fribourg and Neuchâtel. Case studies, practical guides, 2026 trends.
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1828 articles
Research · Lugano
Over-trust in automation
Single context; replicate before generalising.
2023-12-03Read
Research · Bern
AI assistants and customer support productivity
Single context; replicate before generalising.
2023-12-01Read
Research · Zurich
Training front desk for difficult customers
Single context; replicate before generalising.
2023-11-26Read
Research · Geneva
Front desk as a strategic sensor
Single context; replicate before generalising.
2023-11-25Read
Research · Neuchâtel
Personalising without overloading
Single context; replicate before generalising.
2023-11-24Read
Research · Fribourg
Waiting time is about perception
Single context; replicate before generalising.
2023-11-23Read
Research · Lugano
Emotional labour at the front desk
Single context; replicate before generalising.
2023-11-22Read
Research · Basel
Service recovery after an error
Single context; replicate before generalising.
2023-11-21Read
Research · Bern
The moment of truth in customer reception
Single context; replicate before generalising.
2023-11-20Read
Research · Lausanne
Perceived service quality: five dimensions
Single context; replicate before generalising.
2023-11-19Read
Research · Geneva
Performance appraisal in a matrix
Single context; replicate before generalising.
2023-11-17Read
Research · Neuchâtel
Sponsor and project manager: who decides what
Single context; replicate before generalising.
2023-11-16Read
Research · Fribourg
Sharing resources across projects
Single context; replicate before generalising.
2023-11-15Read
Research · Lugano
Shared goals in a matrix
Single context; replicate before generalising.
2023-11-14Read
Research · Basel
The hidden cost of cross-functional meetings
Single context; replicate before generalising.
2023-11-13Read
Research · Bern
Influence without authority
Single context; replicate before generalising.
2023-11-12Read
Research · Lausanne
Dual reporting: clarifying roles
Single context; replicate before generalising.
2023-11-11Read
Research · Zurich
Matrix: managing conflicting priorities
Single context; replicate before generalising.
2023-11-10Read
Research · Neuchâtel
Training teams in AI without only experts
Single context; replicate before generalising.
2023-11-08Read
Research · Fribourg
The manager as translator between AI and the job
Single context; replicate before generalising.
2023-11-07Read
Research · Lugano
Sensitive data and AI tools
Single context; replicate before generalising.
2023-11-06Read
Research · Basel
Does AI really lighten cognitive load?
Single context; replicate before generalising.
2023-11-05Read