2026 trend · Sion
Intervention note: the Art of Feedback in 2026: what is changing in Sion for executives and managers
Four weak signals redrawing the practice of the art of feedback in Sion this year.
2026-08-22Read
Blog & insights
Leadership, management and soft skills training in Switzerland
1778 articles drawn from our engagements in Geneva, Lausanne, Zurich, Bern, Basel, Lugano, Fribourg and Neuchâtel. Case studies, practical guides, 2026 trends.
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1778 articles
Comparison · Zurich
No filter: complex Management: comparing the approaches used in Zurich and across Switzerland
Three approaches to complex management compared in the field — costs, durations, observed results from Zurich.
2026-08-22Read
Research · Sion
Do colleagues influence tool adoption? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-21Read
Research · Sion
Why do some colleagues not use AI? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-21Read
Research · Sion
Does AI mainly help the less experienced? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-21Read
Research · Lausanne
The service recovery paradox: myth or reality?
A customer whose problem is well solved is said to be happier than one with no problem. The available meta-analysis strongly qualifies the idea.
2026-08-21Read
Perspective · Zurich
Field notes — complex Management: what Zurich brings specifically to the practice
Cultural and economic reading of complex management seen from Zurich — local specifics and transferable lessons.
2026-08-21Read
Research · Sion
Do teams accept AI better if they can adjust it? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-20Read
Research · Sion
Can you trust AI answers? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-20Read
Research · Sion
Does AI improve all office work? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-20Read
Research · Geneva
Employee engagement and customer satisfaction: what research says
The link between engaged teams and satisfied customers is often asserted. Research partly confirms it — with caveats on causal direction.
2026-08-20Read
Comparison · Sion
What we actually learn about the Art of Feedback: comparing the approaches used in Sion and across Switzerland
Three approaches to the art of feedback compared in the field — costs, durations, observed results from Sion.
2026-08-20Read
Case study · Zurich
Case study: transforming a team's complex management in Zurich
An anonymised engagement with a team based in Zurich — starting point, programme deployed, six-month results.
2026-08-20Read
Research · Sion
Does asking for feedback hurt a manager's image? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-19Read
Research · Sion
Does feedback work better when people believe they can improve? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-19Read
Research · Sion
Does waiting feel shorter when explained? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-19Read
Research · Bern
Change readiness: what research really measures
Buy-in depends on specific beliefs: need, capability, support, personal benefit.
2026-08-19Read
Perspective · Sion
What we actually learn about the Art of Feedback: what Sion brings specifically to the practice
Cultural and economic reading of the art of feedback seen from Sion — local specifics and transferable lessons.
2026-08-19Read
Practical guide · Zurich
Field notes — complex Management in Zurich: a 2026 practical guide for executives and managers
Concrete levers to advance complex management in Zurich — proven methods, real cases, common mistakes.
2026-08-19Read
Research · Sion
Does a well-handled complaint create loyalty? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-18Read
Research · Sion
Does offering fewer options help customers decide? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-18Read
Research · Sion
Does a salesperson's listening affect sales? — Sion, Valais
Single context; replicate locally before generalising.
2026-08-18Read
Research · Fribourg
Can emotional intelligence be developed through training?
A meta-analysis suggests a moderate training effect, with major methodological caveats.
2026-08-18Read
Field · Lausanne
From the inside: on the ground in Lausanne: what complex management truly reveals about organisations
Raw observations from field engagements in Lausanne — what complex management says, unfiltered, about an organisation's health.
2026-08-18Read