Research · Zurich
Can customers see a sincere smile? — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-17Read
Blog & insights
Leadership, management and soft skills training in Switzerland
1777 articles drawn from our engagements in Geneva, Lausanne, Zurich, Bern, Basel, Lugano, Fribourg and Neuchâtel. Case studies, practical guides, 2026 trends.
By canton
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1777 articles
Research · Geneva
Attention residue: what an interruption actually costs
Returning to a task after an interruption is not resuming where you left off. A critical reading of a documented mechanism — and of what it does not license us to conclude.
2026-09-17Read
Expert view · Lugano
Watch note — complex Management in Lugano: what ten years of practice have taught us
Experiential synthesis: what works, what no longer works, and what is never said publicly about complex management in Lugano.
2026-09-17Read
Research · Zurich
Does a well-handled mistake build loyalty? — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-16Read
Research · Zurich
Framing the price differently — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-16Read
Research · Zurich
Teaching the client something — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-16Read
2026 trend · Lugano
What the research says: complex Management in 2026: what is changing in Lugano for executives and managers
Four weak signals redrawing the practice of complex management in Lugano this year.
2026-09-16Read
Research · Zurich
Why switching tasks is costly — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-15Read
Research · Zurich
Does time management improve performance? — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-15Read
Research · Zurich
Telling a story to be remembered — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-15Read
Comparison · Lugano
Complex Management: comparing the approaches used in Lugano and across Switzerland
Three approaches to complex management compared in the field — costs, durations, observed results from Lugano.
2026-09-15Read
Research · Zurich
Does the audience notice our nerves? — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-14Read
Research · Zurich
Pausing to reflect together — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-14Read
Research · Zurich
Do debates of ideas help the team? — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-14Read
Research · Geneva
Feedback: what research promises, and what it refuses to promise
Roughly a third of feedback interventions reduce performance. A critical reading of a finding management training rarely quotes.
2026-09-14Read
Perspective · Lugano
Complex Management: what Lugano brings specifically to the practice
Cultural and economic reading of complex management seen from Lugano — local specifics and transferable lessons.
2026-09-14Read
Research · Zurich
Committing to change out of conviction — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-13Read
Research · Zurich
Measuring whether a team is ready for change — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-13Read
Research · Zurich
Should you avoid or face conflict? — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-13Read
Research · Geneva
High-quality disagreement, the forgotten leadership skill
What research does — and does not — establish about the value of disagreement in senior teams.
2026-09-13Read
Case study · Lugano
SHR analysis: case study: transforming a team's complex management in Lugano
An anonymised engagement with a team based in Lugano — starting point, programme deployed, six-month results.
2026-09-13Read
Research · Zurich
When disagreement becomes personal — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-12Read
Research · Zurich
Does too much choice paralyse decisions? — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-12Read
Research · Zurich
Imagining failure to decide better — in the canton of Zurich
Single context; replicate locally before generalising.
2026-09-12Read